Terms and Conditions

Welcome to DM Healthcare. These Terms & Conditions govern your access to and use of our in-home nursing services, patient attendant care, critical ICU setup, doctor visits, physiotherapy, and medical equipment rental services across Delhi NCR (including Faridabad, Noida, Greater Noida, Gurugram, and Ghaziabad).

By engaging our services, making a booking through our website, phone, WhatsApp, or making an advance payment, you explicitly agree to be legally bound by these terms and conditions.

• Duty Shifts: Staff is deployed for specified shifts (12-Hour Day Shift, 12-Hour Night Shift, or 24-Hour Continuous Live-In Care). 24-hour staff members must be provided basic meals and reasonable rest hours (7-8 hours).
• Safe & Dignified Environment: The patient's family must provide a secure, respectful, and hygienic working environment for our healthcare personnel. Any harassment, abuse, or unlawful conduct will lead to immediate service termination.
• Background Verification: All DM Healthcare staff members undergo government ID checks, address authentication, and criminal background checks prior to home deployment.
• Staff Replacement Policy: If a staff member falls ill, needs emergency leave, or is deemed unsuitable by the family, DM Healthcare will provide a suitable replacement within 24 to 48 working hours.
• Non-Solicitation & Direct Hiring Restriction: Clients are strictly prohibited from directly hiring or privately employing any caregiver, nurse, or attendant introduced by DM Healthcare during service or within 12 months following completion of service.

• Rental Tenure Slabs & Minimum Period: Medical equipment is available under flexible rental cycles (Weekly / 7 Days, Fortnightly / 15 Days, and Monthly / 30 Days). Longer rental tenures benefit from discounted monthly tariff rates.
• Prescription Requirement: Prescription-grade respiratory devices (BiPAP, CPAP, Oxygen Cylinders, Home ICU Ventilators) are calibrated and dispatched in strict accordance with the treating doctor's prescription.
• Sanitization & Handover Inspection: All rented devices are delivered 100% sanitized, performance-tested, and calibrated. Our biomedical engineer or technician conducts a full operational demo at your premises upon delivery.
• Hygiene & Consumables: For infection prevention, patient-contact accessories (such as CPAP/BiPAP masks, nasal cannulas, oxygen tubing, and suction catheters) are supplied brand new in sealed packs.
• Rental Extension Notice: To continue equipment rental beyond the current billing period, customers must inform DM Healthcare at least 3 days prior to the cycle expiry date.

• Free Breakdown Support: In case of technical or functional faults arising from normal wear-and-tear, our biomedical engineering team will repair or replace the machine at zero additional service cost.
• Customer Responsibility for Mishandling: Damages resulting from physical dropping, electrical voltage surge without stabilizer, water spills, unauthorized tampering, or improper usage will be charged to the customer at actual replacement/repair costs.
• Disinfection & Sanitization: Customers are advised to maintain hygienic surrounding conditions around the equipment to prevent infection transmission.

• Starting Price Asterisk (*) Policy: All prices displayed on our website (marked with an asterisk *, e.g., ₹4,500*) represent base/starting tariffs for standard models and standard rental periods. Final customized quotations may vary slightly based on the exact machine brand/specifications (e.g., 5-Litre vs 10-Litre concentrators, AVAPS vs standard BiPAP), duration slab, and delivery location across Delhi NCR.
• Advance Payment Schedule: In-home nursing duties and equipment rentals operate on a 100% prepaid advance billing model (weekly, bi-weekly, or monthly).
• Refundable Security Deposit: High-value medical equipment (ICU Ventilators, BiPAP/CPAP, Motorized Beds, Electric Wheelchairs) may require a refundable security deposit at the time of delivery.
• Deposit Refund Timeline: Upon equipment pickup and satisfactory biomedical inspection, 100% of the security deposit is processed and refunded directly to your bank account / UPI within 24 to 48 working hours.
• Staff Shift Timings: In-home care is deployed as 12-Hour Day Shifts (8:00 AM – 8:00 PM), 12-Hour Night Shifts (8:00 PM – 8:00 AM), or 24-Hour Continuous Live-In Care. Shift extensions or overtime requests will be charged pro-rata.
• Approved Payment Modes: All payments must be made directly to the official DM Healthcare business account via UPI, Net Banking, Debit/Credit Card, or official company invoice. Never make unverified cash handovers to field staff without an official receipt.

• Pre-Dispatch Cancellation: If a booking is cancelled prior to equipment dispatch or staff departure, 100% of the advance amount will be refunded immediately.
• Early Return & Billing Adjustment: If the patient is admitted to a hospital or no longer requires the equipment/staff earlier than the booked tenure, billing is calculated according to the completed slab (minimum tenure applies), and the remaining balance is refunded to the customer within 3–5 business days.
• Consumable Accessories: Unsealed hygiene accessories (masks, cannulas, tubing) and logistics transit fees are non-refundable once handed over.

DM Healthcare, its founders, physicians, and affiliated caregivers shall not be held liable for clinical disease progression, sudden natural deterioration, or outcomes arising from pre-existing comorbidities beyond standard home nursing protocols.

We are deeply committed to protecting patient privacy. All diagnostic records, doctor prescriptions, patient addresses, and personal contact information collected during booking are stored securely and used solely for healthcare coordination. We never sell, rent, or trade patient data to third parties.

For any questions, clarifications, dispute resolution, or service feedback regarding these Terms & Conditions, please contact our support team: