Privacy Policy
At DM Healthcare, we prioritize the confidentiality and safety of every patient’s medical history, prescriptions, address details, and personal data.
Encrypted & Secure
Zero sharing with third-party advertisers1. Information We Collect
Necessary details required for clinical care and deliveryTo deliver customized home healthcare, verified nurse deployment, and calibrated medical machinery, we collect:
- Patient Identification: Name, age, gender, contact number, and residential delivery address in Delhi NCR.
- Medical & Clinical Data: Doctor’s prescriptions, diagnostic test reports, current health conditions, required oxygen LPM flow, or specific nursing instructions.
- Booking & Communication: Appointment time preferences, phone calls, and WhatsApp chat history with our care desk for quality monitoring.
2. How We Use Your Information
Strictly for medical service delivery and patient safety- To dispatch certified nurses, GDA attendants, and technicians directly to your address.
- To calibrate medical machines (BiPAP/CPAP, Oxygen Concentrators) according to doctor prescriptions.
- To maintain accurate billing, invoicing, and service renewal notifications.
- To contact family members during emergencies or routine vital sign check-ins.
3. Confidentiality & Non-Disclosure
Strict zero-leakage patient privacyDM Healthcare does NOT sell, rent, trade, or distribute your personal or medical information to any marketing agencies or third parties. Medical records are only shared internally with the assigned attending nurse, supervising doctor, or biomedical technician solely on a need-to-know basis.
4. Privacy Contact & Data Inquiries
Reach our patient data officerIf you have questions regarding your data or wish to request data updates/deletion after conclusion of services, please contact:
DM Healthcare Privacy Desk
Helpline: +91 93191 49644
WhatsApp: +91 93191 49644